Frequently Asked Questions
Q1: How can I place an order for the cervical brace?
You can contact our sales team with your specific requirements. We will provide a formal quotation and discuss design details via instant messaging or email to avoid delays.
Q2: Can you provide custom design and branding?
Yes, we support OEM/ODM orders. Our professional team can help incorporate your logo and custom packaging designs into the final product.
Q3: What is the typical lead time for mass production?
Lead times generally range from 7 to 30 working days, depending on the order quantity and the current production season.
Q4: How do you handle quality control?
Quality is our priority. We perform piece-by-piece inspections before packing and can provide pre-production samples or photos for customer approval.
Q5: What are your terms of payment and delivery?
We support various delivery terms including FOB, EXW, and CIF. Payments can be made via TT, Western Union, or PayPal, with a 30% deposit required for custom orders.
Q6: How long does it take to receive a sample?
Samples are typically ready for delivery within 1-3 days and arrive via express shipping in approximately 3-5 days.